Eventedge
Privacy Policy
Last updated: November 2026
This policy explains the personal information Eventedge uses to help users find venues and help venues respond to enquiries.
Information we collect
We may collect account details, contact information, enquiry details, event requirements, messages and technical information needed to operate the service.
How we use information
We use information to provide venue search, booking enquiries, account access, owner dashboards, customer support and service improvements.
Analytics and cookies
We use self-hosted Umami analytics to operate and improve Eventedge. We also use Google Analytics 4 to measure page visits, traffic sources and successful enquiries. Google Analytics uses region-specific consent settings. Analytics storage is denied by default in the European Economic Area, the United Kingdom and Switzerland. It is enabled by default in other regions unless you disable it. Google Analytics may collect device, browser, approximate location and interaction data. We do not send form entries, contact details or message content to Google Analytics.
Session analytics
We also use Microsoft Clarity to understand how people use Eventedge. Clarity runs only if you enable analytics in the Cookie settings. When it runs, it records how you interact with our pages, such as clicks, scrolling and mouse movements, and may collect device, browser and approximate location data. Microsoft processes this data to provide the service.
Analytics identifiers
Eventedge sends Google Analytics a pseudonymous signed-in user identifier only when a visitor explicitly enables analytics. This identifier does not contain your email address, contact details or database account identifier.
Your analytics choice
You can disable or enable Google Analytics and Microsoft Clarity at any time through the Cookie settings link in the site footer. When analytics storage is denied, Eventedge does not set Google Analytics cookies. Google may receive limited cookieless measurement signals through Consent Mode. Microsoft Clarity does not load unless you enable analytics. Your choice does not affect venue search, accounts or enquiries.
Retention and processing
We configure Google Analytics event-level data retention for up to 14 months. Google and Microsoft may process analytics data in countries outside Thailand. We keep other analytics data only for as long as we need it to operate, secure and improve Eventedge.
Sharing with venues
When you submit an enquiry, relevant event and contact details may be shared with the venue so they can respond with availability, pricing and next steps.
Venue requests on LINE
A venue can choose to receive its requests on LINE, the messaging app operated by LY Corporation, as well as by email. The LINE accounts the venue has connected then receive the details of your request: your name, the date and time, the number of guests and your notes or question. Your email address and phone number are not sent to LINE. The venue can answer from LINE: a text it writes there reaches you only after it confirms it, as a message in your Eventedge conversation. These messages go through the LINE Messaging API, so LY Corporation processes them, possibly outside Thailand.
Venue staff on LINE
When venue staff connect a LINE account, we keep its LINE user ID, display name and language, to send them requests in their language. A text they write to the Eventedge LINE account is deleted after 7 days; once they confirm it, it also stays in the Eventedge conversation it was sent to. They can stop at any time by blocking the Eventedge LINE account, and the venue owner can remove them from the venue dashboard.
Event planning assistant
When you describe your event to the Eventedge assistant, the text you write is sent to Google’s Gemini API, which turns it into search criteria such as the date, the number of guests and the area. Your account details are not sent, so please do not write contact details in it. Venue owners can also use Gemini to draft their listing from the information and photos they provide. Google may process this data outside Thailand.
Your privacy rights
You may ask Eventedge to access, correct or delete personal information, subject to applicable law and records that we must keep for security or legal reasons.
Contact
For privacy questions or requests, contact Eventedge through the contact page.